Shipping policy
Shipping and order support
Updated 30 October 2026.
Squishy orders
Released squishies are available as one-time purchases. Orders are fulfilled by our supplier partner and shipped straight to you. Monthly club enrollment is not open. An interest-list signup does not create an order or authorize a payment.
Destinations and delivery charges
Delivery is configured for 61 destinations. Select your country to see the delivery estimate, then enter your actual address at checkout to confirm available delivery. Unsupported addresses cannot check out. The US service covers the 48 contiguous states and Washington, DC; Alaska, Hawaii, military addresses and US territories are excluded.
Delivery charges depend on the destination and total number of squishies. Orders are limited to 10 squishies. Delivery is free on orders of 3 to 10 squishies to 37 destinations, including the contiguous US, South Africa, the United Kingdom, Canada, Australia, Germany, France and Japan. Your bag and checkout show whether your address qualifies. For one or two squishies to the contiguous US, delivery is R132.36 for one item and R198.95 for two. Other destinations, and smaller orders, use the delivery rates shown at checkout.
Automatic product discounts apply at 3, 5 and 10 squishies and combine with free delivery where your destination qualifies. Multiple designs can arrive in separate parcels. Product and delivery totals at Shopify checkout are in South African rand (ZAR). Any other displayed currency amount is an estimate. Your payment provider shows any offered currency conversion, its final amount and applicable fees before payment.
Preparation and transit
Processing is normally 1–3 business days. Delivery then usually takes 12–15 days. Transit can vary by destination and carrier; these are supplier estimates, not guaranteed arrival dates. Contact us before ordering if you need a product by a particular date. If we cannot ship an accepted order in the promised period, we will contact you with the revised date and the choice to consent to the delay or cancel for a prompt refund.
Import charges
Import duties, taxes and carrier clearance fees are not described as prepaid. Charges collected by us appear at checkout; destination charges may be payable to the carrier or customs authority on arrival.
Tracking and help
We send tracking information after dispatch when available. Each parcel can have a different tracking number. For a late, damaged, faulty, incorrect or missing order, contact us with your order number. Check your delivery address before ordering. We will investigate with the supplier or carrier and provide any remedy required by applicable law.
Earlier purchases
Earlier orders keep the delivery charges, preparation and transit estimates, import terms and consumer rights provided at the time of purchase. The move to a squishy collection does not change those orders. Contact us for a copy of the terms applicable to your order.