Refund policy

Refund policy

We want you to love your SoleRinse wash bag. If something isn't right, here's how we'll help.

Changed your mind

You can cancel your order and return the item within 7 days of delivery. The item must be unused and in its original packaging. You pay the cost of sending it back. Once we receive it and confirm it's unused, we'll refund the full price you paid for the item to your original payment method.

Faulty, damaged or wrong item

If your order arrives faulty, damaged or not as described, email us within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund, including shipping. You don't need to pay to send faulty items back.

Items that don't arrive

If your order hasn't arrived 30 business days after it was shipped, contact us and we'll track it down. If it's lost, we'll send a replacement or refund you in full.

How to start a return

Email felezchristopher@gmail.com with your order number and the reason for the return. We'll reply within 2 business days with the return address and next steps. Please don't send items back before contacting us.

Refund timing

Approved refunds are processed within 10 days. Your bank or card provider may take a few extra days to show the money in your account. Refunds are paid in South African rand (ZAR), the currency you were charged in, so the amount in your own currency can differ slightly because of exchange rates.

Your statutory rights under the South African Consumer Protection Act and Electronic Communications and Transactions Act are not affected by this policy.